The short version. We collect the minimum we need to pick up your laundry, clean it, and bring it back. We don’t sell your data. You can delete your account at any time from this page or inside the app.
1. Who we are
Bubblē (“Bubblē,” “we,” “us,” “our”) operates the Bubblē mobile app, the Bubblē Vendor app for cleaning partners, and the website at bubble-services.com. This Privacy Policy explains how we handle information across all of those surfaces.
2. Information we collect
Information you give us
- Account info — name, phone number, and optional email. Bubblē uses a texted verification code rather than an account password.
- Addresses & handoff notes — pickup/delivery addresses, apartment numbers, buzzer codes, doorman/contactless preferences.
- Order details — service type (wash & fold, dry cleaning), item counts, pickup/drop-off windows, messages to your driver or cleaner.
- Payment info — card details are collected and stored by our payment processor (Stripe); we keep only a tokenized reference, the last four digits, and the card brand.
- Support messages — anything you write to us by email.
Information collected automatically
- Technical service logs and functional SDK signals — our infrastructure and app providers process request metadata such as IP address, request time, app/client information, response status, and error diagnostics needed to operate and secure the service. Providers supporting maps/place search, push notifications, and payments may also process limited device identifiers, search or product interactions, address-related location, performance data, and diagnostics for app functionality, reliability, and their disclosed analytics purposes. Bubblē does not include advertising SDKs and does not use this information to track you across other companies’ apps or websites.
- Address-derived location — when you select an address, we use its map coordinates to identify nearby partners and validate service availability. The current customer app does not request continuous or background device location.
- Website cookies — the public marketing site does not currently set analytics or advertising cookies. The internal staff CRM uses essential sign-in session cookies and is not a customer-facing surface.
Information from partners
- From your cleaner — order status updates, ready-for-delivery signals, weights or item counts, and any notes they send you.
- From your driver — pickup and drop-off confirmations, photos of bag handoff, and ETA updates.
3. How we use it
- To schedule pickups, match you with a nearby partner, coordinate drivers, and deliver your laundry.
- To process payments and tips through our payment processor.
- To send order-related notifications (“your bag was picked up,” “your order is ready,” etc.).
- To fix bugs, measure reliability, and improve the app.
- To prevent fraud and abuse, and to keep your account secure.
- To comply with legal obligations.
We don’t sell your data. We don’t rent it. We don’t share it with advertisers.
4. Who we share it with
We share the minimum information required to fulfill your order:
- Your cleaner (partner shop) — your first name, order details, and any handoff notes needed to complete the job.
- Your driver — pickup/drop-off address, handoff instructions, and your first name.
- Service providers — payment processing (Stripe), text-message delivery, database/authentication hosting (Supabase), push notifications (Firebase), maps/place search (Google), and infrastructure providers needed to operate the service.
- Legal or safety reasons — if required by law, subpoena, or to protect the safety of our users, partners, or team.
- Business transfers — if Bubblē is acquired, merges, or is part of a sale of assets, your information may transfer as part of that transaction (we’ll notify you first).
5. How long we keep it
- Account profile — kept while the account is active. When you delete the account, login credentials, profile contact information, saved addresses/preferences, and push tokens are removed immediately.
- Active-order information — delivery details, order conversations/photos, and the internal payment reference may remain until every active order is completed or canceled. Structured delivery addresses and the saved-customer payment reference are then queued for removal.
- Order and financial records — transaction history, receipts, messages, photos, and related records may be retained only as reasonably necessary for fulfillment, payment reconciliation, fraud prevention, disputes, tax/accounting obligations, and other legal requirements.
- Service-provider records — providers such as Stripe may retain transaction records according to their own legal and compliance obligations.
6. Your rights & choices
- Access & download — request a copy of your data by emailing support@bubble-services.com.
- Correction — update your name, saved address, apartment/unit, and handoff preferences inside the app. Contact support@bubble-services.com if the phone number used for authentication or another locked account field must change.
- Deletion — delete your account at any time inside the app (More → Account → Delete Account) or follow the help path on this page.
- Marketing opt-out — the current app sends operational messages, not marketing messages. If optional marketing is introduced, it will include an opt-out method.
- Location & notifications — toggle at the OS level at any time.
If you live in California, the EU/UK, or another region with specific privacy laws (CCPA, GDPR, etc.), you have additional rights including the right to object, restrict processing, or file a complaint with your local data protection authority. Reach us at support@bubble-services.com for any of these.
7. Security
We use encryption in transit (TLS) and provider-managed encryption at rest, restrict personal information through account- and store-scoped access controls, and use service logs to investigate reliability and security events. No system is perfect — if you believe your account has been compromised, email us immediately at support@bubble-services.com.
8. Children
Bubblē is intended for users 18 years of age or older. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us information, please contact us and we’ll delete it promptly.
9. International transfers
Bubblē is operated from the United States. If you use the service from outside the U.S., your information may be transferred to, stored, and processed in the U.S. By using Bubblē, you consent to that transfer.
10. Changes to this policy
If we make material changes, we’ll provide notice in the app or on this site as appropriate before the changes take effect. We’ll update the “Last updated” date at the top whenever we change this policy.
11. How to reach us
Questions, concerns, or requests? Email support@bubble-services.com.