Two ways to delete. The fastest path is inside the app. If you can’t access the app, use the email request below and we’ll handle it for you.
Option 1 — Delete from the app (fastest)
- Open the Bubblē app.
- Tap More.
- Under Account, tap Delete Account.
- Review the explanation and confirm deletion.
Bubblē uses text-message authentication, so there is no password confirmation. The signed-in session securely identifies the account making the request.
Option 2 — Request deletion by email
If you can’t access the app — for example, you no longer have the phone number used to sign in — email support@bubble-services.com with the subject line “Delete my account.”
Include in the body:
- The full name on the account.
- The phone number on the account.
- A sentence confirming you want the account and associated data deleted.
We’ll verify account ownership before processing an email request and tell you when it is complete.
What happens when you delete
Deleted immediately
- Your Bubblē login and text-message authentication account.
- Your name, email (if provided), and phone number in your Bubblē profile.
- Saved addresses, handoff notes, and delivery preferences.
- Your device push-notification tokens.
Information that may remain after the request
- Active orders. If an order is still in progress, its delivery details, order conversation/photos, and internal payment reference remain available only as needed to finish or cancel the order. The saved-payment reference and remaining profile record are queued for deletion after every active order ends.
- Order, payment, and dispute records. We may retain transaction history, receipts, messages, photos, and related records for as long as reasonably necessary for fulfillment, payment reconciliation, fraud prevention, disputes, tax/accounting obligations, and other legal requirements. Structured delivery addresses are removed when an order becomes final.
- Payment processor records. Stripe may retain transaction records under its legal and compliance obligations even after Bubblē removes the saved-customer reference.
Deletion is permanent. Once your login is deleted, it can’t be restored and you will lose access to current and past orders in the app. If you just want to take a break, you can uninstall the app and keep the account; we won’t charge you anything for not using it.
Timeline
- When confirmed in the app — your login, profile details, and push tokens are removed and you are signed out.
- If there are no active orders — saved-payment and remaining profile cleanup begins immediately and retries automatically if the payment processor is temporarily unavailable.
- If an order is active — the minimum fulfillment and payment information remains until every order is completed or canceled, then cleanup is queued automatically.
- Required records — transaction, fraud-prevention, dispute, tax/accounting, and legally required records may remain for the necessary retention period.
Are you a vendor?
You can initiate deletion from the Bubblē Vendor app. Store, payment, tax, and transaction records may require different handling; email vendors@bubble-services.com if you need help before removing your store access.
Questions
If anything here is unclear or you need help at any step, reach out to support@bubble-services.com.