Two ways to delete. The fastest path is inside the app. If you can’t access the app, use the email request below and we’ll handle it for you.
Option 1 — Delete from the app (fastest)
- Open the Bubblē app.
- Tap Profile in the bottom right.
- Tap Settings.
- Scroll to the bottom and tap Delete Account.
- Confirm with your password.
Your account is marked for deletion immediately. See the timeline below for what happens next.
Option 2 — Request deletion by email
If you can’t access the app — for example, you’ve lost your phone or forgotten your password — send an email from the address on your account to support@bubble-services.com with the subject line “Delete my account.”
Include in the body:
- The full name on the account.
- The phone number on the account.
- A sentence confirming you want the account and associated data deleted.
We’ll confirm within one business day and complete deletion within seven days.
What happens when you delete
Deleted immediately
- Your name, email, phone number, and password.
- Saved addresses, handoff notes, and delivery preferences.
- Saved payment methods (tokenized card references).
- Your device push tokens and location data.
- Support chat history.
Kept for a limited time
- Active orders (up to 30 days). If you have an order in flight when you delete, we keep the minimum info needed to finish it — then everything personal is removed.
- Financial records (up to 7 years). Completed order receipts are retained for tax and accounting purposes, but they’re anonymized — your name, contact info, and address are stripped.
- Fraud / abuse records. If your account was terminated for fraud, we may keep the minimum data needed to prevent re-registration.
Deletion is permanent. Once your account is deleted, we can’t recover it — past orders, reviews, and tips included. If you just want to take a break, you can uninstall the app and keep the account; we won’t charge you anything for not using it.
Timeline
- Day 0 — you submit the deletion (app or email).
- Within 1 business day — we confirm receipt via email.
- Within 7 days — your personal data is removed from our active systems.
- Within 30 days — backups that contain your data roll over and are purged.
Are you a vendor?
Vendor account deletions have slightly different handling because they involve financial and tax records tied to your business. Email vendors@bubble-services.com and we’ll walk you through it.
Questions
If anything here is unclear or you need help at any step, reach out to support@bubble-services.com.